Customer Journey

Neva go transparent to customers!

With many articles in the media at present addressing topics that the Bank of England are reviewing, 
via the FCA, around the potential mis-selling of Personal Motor Finance Products and with GDPR
(new Data Protection Regulations ) being launched in May this year, here at Neva Consultants we wanted
to reassure our customers we put “ Treating Customers Fairly” at the core of everything we do.

To demonstrate this, we have introduced a document which will help our customers better understand their journey with Neva. This allows them to see who will be handling their data and the 6 steps from quotation to delivery and know at every step how they will be updated and by whom.

Most importantly, before any customer places their business with Neva, they can fully understand what steps and processes Neva has to undertake to ensure they have all the information they require to make an informed choice and how Neva will never commit a customer to a Financial Agreement they cannot afford.

We’re looking forward to explaining the benefits of this new approach to all of our customers!

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