Maintenance Contracts

Maintenance
Fixed Price Contract Maintenance

The aim of a fully maintained contract is to provide customers with a ‘fixed cost motoring solution’ throughout the duration of their contract hire agreement.

The following are included in the contract:

  • Routine servicing (free collection anddelivery or courtesy car)
  • Mechanical repairs
  • Tyres
  • Batteries
  • Exhausts
  • Breakdown recovery
  • MOT
  • Service booking facility
  • Driver support

Support

The 24 hour dedicated support hotline provides driver access to helpful advisors who are happy to answer your queries and requests for the following services:

  • Breakdown
  • Tyre replacement
  • Service and repair booking

Breakdown Services:Servicing

Home Start – for breakdowns occurring at or within 1/4 mile of the driver’s home
Roadside Assistance – the number one aim of the service is to fix the vehicle roadside. If this is not possible recovery will be provided.
Recovery – vehicle recovery to the nearest approved local repairer or recovery to a UK mainland destination of the customer’s choice (if the vehicle cannot be repaired roadside or via a prompt local repair).
Relay Plus – If a vehicle is recovered and cannot be repaired locally and promptly the customer can choose between a replacement vehicle (for up to 48 hours), public transport costs or overnight accommodation (terms and conditions apply).

Customer Benefits:

Fixed cost motoring – one consolidated monthly payment fixed for the entire term of the contract. No unexpected costs. Protection against price increases on parts/labour.
Service network – a group of selected maintenance and service providers, monitored on an ongoing basis to ensure quality of service for your customers.
Reduced servicing costs – in return for the volume of work they receive, our suppliers offer reduced rates that we pass on to your customers.
Reduced administration – no supplier invoices or driver pay/reclaim receipts.
Technical expertise – a team of City and Guilds trained technicians vetting and authorising work, ensuring all work carried out is both necessary and in line with manufacturer guidelines.

 

For more information or to discuss your circumstances please get in touch on 01825 720900 or sales@neva-consultants.com